Refund policy

Thank you for shopping at 595 Studio. We aim to provide high-quality fashion items, and your satisfaction is important to us. If you’re not fully satisfied with your purchase, we’re here to help. Below, you’ll find information on eligibility for refunds, how to initiate a return, and what to expect during the process.

Eligibility for Refunds

1. Standard Refunds: You have 14 days from the date you received your item to initiate a refund request if you are unsatisfied with your purchase. To be eligible for a refund, the item must be in its original, unused condition, with all tags and packaging intact.

2. Non-Refundable Items: Items that are custom-made, personalized, or altered at the customer’s request are non-refundable. This is in accordance with § 312g Abs. 2 BGB.

    How to Request a Refund

    To start a refund, please follow these steps:

    1. Contact Us: Send a clear request here. In your request, include:

    • Order number
    • Item(s) you wish to return
    • Reason for the return (optional but helpful for improving our products and services)

    2. Return Shipping: Return the item(s) to our designated return address:
    Semjon Lichanow
    Anton-Bruckner-Straße 5a
    78333 Stockach
    Germany

    3. Return Shipping Costs: You are responsible for paying the direct costs of returning the items, unless the return is due to a defect or error on our part.

     

      Refund Process

      1. Condition of Returned Items: All items will be inspected upon return. To qualify for a full refund, returned items must be in a resaleable condition (unworn, undamaged, with all original tags and packaging). Please ensure items are properly packaged to avoid any damage during transit.

      2. Processing Time: Once we receive and inspect your returned item, we will notify you by email regarding the status of your refund. Approved refunds will be processed within 14 days of receiving the returned item(s). Refunds will be issued to the original payment method.

      3. Partial Refunds: In cases where items show signs of wear or damage not due to our handling, or are missing tags or packaging, a partial refund may be issued at our discretion. Any deductions will be communicated to you.

      4. Shipping Costs: If you received free shipping on your order and return the items, the initial shipping cost may be deducted from your refund if the reason for return does not fall under warranty issues or company error.

        Defective or Incorrect Items

        If you received a defective or incorrect item, please contact our support team here within 14 days of delivery. We will provide a replacement or full refund, including return shipping costs, for eligible items.

        Refund Exceptions

        Some items are not eligible for a refund. This includes:

        • Items customized to your specifications
        • Final sale or clearance items
        • Gift cards

        For these items, please verify product details before completing your purchase.

        Contact Information

        For any questions regarding our refund policy, please reach out to us at:


        Semjon Lichanow
        Anton-Bruckner-Straße 5a
        78333 Stockach
        Germany

        or

        Contact Form

        This refund policy is designed to ensure a clear, fair process that supports your rights as a consumer while providing a straightforward returns experience.